eSIM New Zealand

It needs to support eSIM and be unlocked for all carriers. Look up your exact model in our checker before you order.

Some versions of the same model have different specs. If you’re unsure, or the option to add an eSIM doesn’t appear in your settings, contact us before you buy.

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When you activate your eSIM, not when you order it. So you can buy your plan in advance and activate it shortly before you leave.

Once activated, the chosen period runs even if you don’t use any data or temporarily turn the line off. You can check your plan’s validity in data tracking.

A plan in GB includes a total amount of data to use during its validity. An unlimited plan may include a daily amount of high-speed data, followed by a reduced-speed connection.

Before you buy, compare the high-speed amount, the speed after that threshold and the renewal terms shown for the offer you choose. These rules vary by plan.

Your Unlimited plan includes 3 GB of high-speed data per day. After that, your connection continues at 1 Mbps, with unlimited data.

Your high-speed allowance resets at midnight every day while your plan is valid.

Unless the product page says otherwise, your travel eSIM provides internet only: it doesn’t add a number for regular calls and texts.

You can message and call through apps that use the internet. If you use your usual line for calls or texts abroad, your usual carrier’s rates may apply.

Before you leave, connect your phone to Wi-Fi. Open the email with your eSIM, or find its details in data tracking.

1. In your phone’s settings, choose to add an eSIM.
2. Scan the QR code or enter the installation details provided.
3. Confirm, name the line “Travel” and follow the activation instructions.

Validity starts on activation, so plan it for shortly before you leave. See the iPhone and Android guide.

No, your usual SIM stays in your phone. You add an eSIM line for mobile data on your trip. Your contacts stay available.

Select the travel eSIM for internet and turn off data roaming on your usual line to avoid that carrier’s data charges. How many lines can be active at once depends on your phone.

Yes, if hotspot is included in your offer. Check this in the eSIM details, then turn on “Personal Hotspot” or “Mobile hotspot” on your phone.

Your laptop, tablet or another device can then connect to it. Their usage comes out of your plan’s data, and any limits of the offer still apply.

With a GB plan, internet access stops when the data runs out or the validity ends. On an unlimited offer, the offer’s high-speed and reduced-speed rules apply throughout its validity.

Unused data doesn’t automatically roll over. Check data tracking to see if a top-up is available, or choose a new plan. Your travel plan doesn’t renew automatically.

The payment methods available for your order are shown at checkout. They can vary depending on your country, device or currency.

Check the total amount and currency before you confirm. The eSIM plan is prepaid: you buy the offer you chose, with no subscription or automatic renewal.

You can ask for a refund up to 30 days after your order, as long as the eSIM hasn’t been activated.

Contact our team with your order number and the email used for the purchase. We’ll check the eSIM’s status and tell you what happens next. Simply disabling or deleting an eSIM that’s already been activated doesn’t make it eligible for this guarantee again.

Request a refund