The WellRoam guide

eSIM.
Simple as that.

A digital SIM built into your phone. A plan you download. And your mobile connection comes with you, no card to insert.

Find my eSIM Check my phone
Your number, kept Digital installation
A small revolution in your pocket

An eSIM.
More freedom.

A digital SIM built into your phone. Add your travel plan and keep your usual line.

Your number stays.

Keep your line and your chats. You choose which line is used for data.

Your travel connection.

Add the right plan for your destination, straight to your phone.

Everything arrives by email.

The eSIM profile and instructions let you prepare the installation before you leave.

Check my phone Depending on the device and plan. Your main line is still charged at your carrier’s rates.
Plan illustration · choose your settings according to the instructions you received.
Less hassle. More travel.

Less to manage.
More to experience.

A connection that’s simple to set up.
Room for all your plans.

01 YOUR ESIM, MADE SIMPLER

Straight to
your inbox.

Your eSIM and instructions arrive online. Get connected without waiting for a parcel.

02 YOUR ESIM, MADE SIMPLER

Your number.
Your habits.

Keep your usual line and choose the travel eSIM for mobile data.

03 YOUR ESIM, MADE SIMPLER

One plan.
Your trip.

Choose the destination, duration and data that suit you before you leave.

Your main line is still charged at your carrier’s rates for calls, texts and roaming. Travel tips

YOUR ESIM IN THREE STEPS

How do I install
my eSIM?

Activate it just before you leave.
It connects automatically when you arrive.

01Scan your QR codeOn Wi-Fi, with your QR code

On Wi-Fi, open the add eSIM option in your phone’s settings.

Settings → Mobile DataAdd eSIM → Use QR Code

Scan the QR code you received by email and confirm.

No second screen? Use the manual installation code in your email.
02Activate it just before you leaveEverything’s set up in Settings

Open your new eSIM in Mobile Data, then turn the line on before you leave.

Set up mobile data and roaming as shown in your email. Your eSIM is ready for the trip.

03When you land, it’s automaticYour network is waiting

Nothing more to activate. At your destination, your eSIM connects automatically to an available partner network.

Just turn off Airplane mode to get back online.

Labels may vary depending on your model.
Help Apple

Need help with installation?
Fewer constraints. More travel.

eSIM changes
the way you leave.

Set up your connection before you go. Keep your WhatsApp number and your budget under control.

Check my phone
Physical SIM card vs eSIM
Day to dayPhysical SIMWellRoam eSIM ↗
Ready before you leavePick up or wait for a cardDelivered by email, installed on Wi-Fi
InstallationOpen the SIM trayScan. Add. Done.
Your data while travellingA plan to pick once you’re thereYour data budget chosen in advance
Your WhatsAppWhatsApp number keptYour number and chats stay
Card to handleA card to insert and keep safeNo card to swap or lose
Your appsInternet over the mobile networkMaps, WhatsApp and your apps on 4G/5G*

* 4G/5G depending on the plan, the partner network and coverage at your destination. Activate your eSIM before you leave and set up the settings shown in your email. The network connection happens automatically when you arrive.

One last check before you leave

Your phone.
Ready to travel?

Find the option to add an eSIM in your settings.
Then confirm your model is compatible.

iPhone

In your mobile data settings, look for the option to add an eSIM.

Where’s this setting? +
  1. Settings
  2. Mobile Data
  3. Add eSIM

Also check Settings → General → About → Carrier Lock: “No SIM restrictions” means the iPhone is unlocked.

Check with iPhone

Samsung Galaxy

In SIM manager, look for the option to add an eSIM.

Where’s this setting? +
  1. Settings
  2. Connections
  3. SIM manager
  4. Add eSIM

Check Samsung’s list for your exact model. A product range name alone doesn’t guarantee compatibility.

Check with Samsung Galaxy

Google Pixel

In the SIM menu, look for the option to add a digital plan.

Where’s this setting? +
  1. Settings
  2. Network & internet
  3. SIM
  4. Add SIM

How many lines can be used at once depends on the phone and carriers. Check your device’s terms.

Check with Google Pixel
Check my model

Two checks before you buy. Your exact model must support eSIM and your phone must be unlocked for all carriers. Availability can vary depending on where it was bought.

FAQ

Frequently asked questions

Answers to your eSIM questions.

It changes how you install your plan, not the masts available. Coverage and speed depend on the partner network, your phone, your location and your plan. So 5G isn’t guaranteed everywhere.

Adding a travel eSIM doesn’t automatically replace your usual line. Your WhatsApp account can stay linked to your current number. Calls and texts on your main line are still charged at your carrier’s rates.

Install the eSIM profile and activate its line before you leave, following your email. At your destination, the connection to the partner network happens automatically. Your plan’s validity is shown in your offer.

It depends on the offer. The WellRoam data plans shown here are for mobile data. They let you use messaging and internet calling apps; they don’t automatically add a local number.

Yes, on a phone that supports this combination of lines. Choose which line uses mobile data in your settings. To avoid using your usual plan by accident, check roaming and automatic data switching.

Make sure you have a stable internet connection to download the profile, ideally before you leave. Once the eSIM is installed and your plan is active, mobile data access depends on coverage at your destination.

Hotspot depends on the plan and the phone. Check the offer details before you buy: the amount shared and the speed may be limited.

You’re buying a mobile plan: its price depends mainly on the destination, the amount of data and the duration. Compare these terms with your usual plan before you choose.

The next step happens elsewhere.

Your next
stop?

Now you know how it works,
let’s find the plan for your trip.

Explore destinations
🇯🇵 JapanExplore plans🇹🇭 ThailandExplore plans🇮🇹 ItalyExplore plans
Guide updated on 8 September 2026.
This guide’s sources

Explanations cross-checked with the GSMA, Apple, Samsung and Google. Available services depend on your phone and the plan you choose.