The Wellroam guide

eSIM.
Quite simply.

An eSIM is a digital SIM built into your phone. Download your travel plan and connect abroad, without inserting a physical card.

Find my eSIM Check my phone
Keep your number Digital installation
A little revolution, in your pocket

One eSIM.
More freedom.

A digital SIM integrated into your phone. Add your travel plan and keep your usual line.

Your number stays.

Keep your usual line and conversations. Choose the line you want to use for mobile data.

Your connection travels with you.

Add the plan suitable for your destination, directly into your phone.

Everything happens by e-mail.

Use your eSIM profile and instructions to get set up before you leave.

Check my phone Depending on the device and the plan. The main line remains subject to your operator's rates.
plan illustration · Choose your settings according to the instructions received.
Moins de logistique. Plus de voyage.

Less to organise.
More to experience.

Get your connection ready with ease.
More room for your adventures.

01 YOUR SIM, MADE SIMPLER

Directly in
your inbox.

Receive your eSIM and instructions by email. Set up your connection before you travel.

02 YOUR SIM, MADE SIMPLER

Your number.
Your habits.

Keep your usual line and choose the travel eSIM for your mobile data.

03 YOUR SIM, MADE SIMPLER

One plan.
Your trip.

Choose your destination, data allowance and duration before you leave.

Your main line remains subject to your operator's rates for calls, SMS and roaming. Travel tips

YOUR THREE STEPS

How to install
your eSIM?

Turn it on before you leave.
It connects automatically when you arrive.

01Scan your QR codeOn Wi-Fi, with your QR code

Connect to Wi-Fi, then open the eSIM setup in your phone settings.

Settings → Mobile Service or CellularAdd eSIM → Use QR Code

Scan the QR code from your email and confirm to add your eSIM.

Without a second screen, use the manual installation code provided in your email.
02Activate it before departureSet up in your phone settings

Open your new eSIM in Mobile Service or Cellularthen activate the line before departure.

Set up mobile data and data roaming as instructed in your email. Your eSIM is ready for the trip.

03On arrival, it's automatic.Your network is waiting for you

No need to activate it again. At your destination, your eSIM automatically connects to an available partner network.

Turn off airplane mode to connect to the internet.

Menu names may vary by phone model.
Support Apple

Need help with installation?
Moins de contraintes. Plus de voyage.

A new way
to get ready.

Prepare your connection before leaving. Keep your WhatsApp number and budget under control.

Check my phone
Comparison between physical SIM card and eSIM
Everyday usePhysical SIMeSIM Wellroam ↗
Active on landingCollect or wait for a physical cardReceive by email and install over Wi-Fi
InstallationOpen the SIM trayScan. Add. It's ready.
Your data on the journeyFind a plan when you arriveYour data budget selected in advance
Your WhatsAppWhatsApp number retainedYour number and conversations remain
Physical cardA card to insert and keepNo cards to change or lose
Your applicationsInternet via mobile networkMaps, WhatsApp and your apps in 4G/5G*

* 4G/5G depending on plan, partner network and destination coverage. Activate your eSIM before departure and prepare the settings indicated in your e-mail. Connection to the network will be automatically made upon arrival.

One last glance before departure

Your phone.
Ready to travel?

Locate the option to add eSIM in your settings.
Then confirm the compatibility of your model.

iPhone

In your cellular data, look for the option to add an eSIM.

Where can I find this setting? +
  1. Settings
  2. Mobile Service or Cellular
  3. Add eSIM

Also check Settings → General → Information → Operator Lock: "No SIM restrictions" indicates an iPhone unlocked.

Check with iPhone

Samsung Galaxy

In the SIM manager, look for the option of adding an eSIM.

Where can I find this setting? +
  1. Settings
  2. Connections
  3. SIM Manager
  4. Adding an eSIM

See the Samsung list for your exact reference. A brand name alone does not guarantee compatibility.

Check with Samsung Galaxy

Google Pixel

In the SIM menu, look for the addition of a digital plan.

Where can I find this setting? +
  1. Settings
  2. Network and Internet
  3. SIM
  4. Add SIM

The number of lines that can be used at the same time varies according to the phone and the operators. Check the conditions of your device.

Check with Google Pixel
Check my model

Two pre-purchase checks. Your exact model must accept the eSIM and your phone must be unlocked any operator. Availability may vary depending on the country of purchase.

FAQ

Common questions

Answers to your eSIM questions.

It changes the way you install your plan, not the antennas available. Coverage and speed depend on the partner network, your phone, your location and the plan. 5G is therefore not guaranteed anywhere.

Adding a travel eSIM does not automatically replace your usual line. Your WhatsApp account may remain associated with your current number. Your main line calls and SMS remain subject to your operator's rates.

Install the eSIM profile and activate its line before departure, following your e-mail. At destination, the connection to the partner network is done automatically. The validity of the plan is indicated in your offer.

This depends on the offer. The Wellroam data plans presented here are intended for mobile data. They allow the use of email applications and Internet calls; they do not automatically add a local number.

Yes, on a phone that accepts this combination of lines. Choose which line uses mobile data in your settings. To avoid unintentional use of your usual plan, check roaming and automatic data switching.

Use a stable internet connection to download the eSIM, ideally before departure. Once installed and activated, mobile data is available where your plan’s partner networks provide coverage.

Personal hotspot availability depends on your plan and phone. Check the plan details before buying, including any sharing or speed limits.

You buy a mobile plan: its price depends on the destination, the volume of data and the duration. Compare these conditions with those of your usual subscription before choosing.

The rest is happening somewhere else.

Your next
stop?

Now that you know how it works,
find the plan for your trip.

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Guide updated on September 8, 2026.
Sources of this guide

Explanations cross-referenced with the GSMA, Apple, Samsung and GoogleThe services available depend on your phone and the plan you choose.