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A travel eSIM is a digital SIM that you add to a compatible phone. It gives you mobile data abroad without removing your usual SIM card.

Choose your destination, data allowance and duration. Your eSIM and installation instructions are delivered by email.

Read the eSIM guide

Start with your destination, then choose your data allowance in GB and the number of days you need. Check the covered countries, partner networks, 4G/5G access and hotspot conditions on the product page.

Visiting several countries? A regional plan may be useful if every destination is included. The plan selector on the product page helps you estimate your data needs.

Messages, maps and email usually use less data than videos, video calls and personal hotspot. Your usage depends on the apps, quality settings and time spent online.

Use the data calculator on the product page. Download maps, playlists and videos over Wi-Fi before departure to save your mobile data.

A fixed-data plan includes a total data allowance for its validity period. An unlimited plan may include a daily high-speed allowance, followed by data at reduced speed.

Before buying, check the daily high-speed allowance, the speed after that allowance and when it renews. Conditions depend on the selected plan.

Coverage depends on the plan you choose. The product page lists the covered countries and partner networks in the network block and eSIM details.

A country plan covers the named destination. Regional and global plans cover only their listed countries. A stopover elsewhere is not automatically included.

4G/5G access depends on your plan, phone, partner networks and local coverage. Actual speed also depends on network traffic and signal strength.

A plan that supports 5G does not guarantee a 5G connection in every location.

Unless the product page says otherwise, a travel eSIM is data-only. It does not include a local number for standard calls or SMS.

You can make internet calls and send messages through your apps. Calls or SMS using your usual SIM remain subject to your home carrier’s charges.

Your phone must support eSIM and be unlocked for other carriers. Search for your exact model in the compatibility checker before ordering.

Regional versions can differ. If you cannot find “Add eSIM” in your settings, or if you are unsure about your model, contact us before buying.

Check my phone

On iPhone, open Settings → General → About. Check the Model Name and Model Number.

On Android, open Settings → About phone. Some manufacturers use “Device information”. Use the full model name and reference in our compatibility checker.

An unlocked phone accepts plans from other carriers. On iPhone, open Settings → General → About → Carrier Lock. “No SIM restrictions” means the phone is unlocked.

Android menus vary. If you are unsure, ask the carrier that sold you the phone. Wellroam cannot unlock it for you.

No. Keep your usual SIM in place and add the travel eSIM for mobile data. Your contacts stay on your phone.

Select your travel eSIM for data and disable data roaming on your home SIM to avoid your home carrier’s data charges. The number of lines usable at once depends on the phone.

Yes. Keep your WhatsApp account, number and conversations. You do not need to register a new number: WhatsApp uses your eSIM’s internet connection.

Your other apps stay on your phone too. App availability and internet calling may be affected by local rules in the country you visit.

An eSIM profile is intended for one device. Buy a separate eSIM for each traveller’s compatible phone and install the correct QR code on each device.

If your plan supports personal hotspot, you can share data with a nearby laptop, tablet or phone. Their usage comes out of your eSIM’s allowance.

Before departure, connect your phone to Wi-Fi. Open your eSIM delivery email or retrieve the installation details from data tracking.

In your phone settings, choose “Add eSIM”. Scan the QR code or enter the manual installation details, then confirm. Name the line “Travel” so you can recognise it.

Install and activate before departure, following your instructions. Validity starts at activation, so time it to match your trip.

View installation steps

Connect to Wi-Fi. Open Settings → Mobile Service or Cellular → Add eSIM → Use QR Code. Scan your code and confirm the steps on screen.

Name the line “Travel”, then follow your email instructions for activation and mobile data. Menu names vary by iOS version and language.

Connect to Wi-Fi. On Samsung Galaxy, open Settings → Connections → SIM manager → Add eSIM. On Google Pixel, open Settings → Network & internet → SIMs → Add SIM, then choose eSIM setup.

Scan the QR code, confirm and follow your email instructions. On other Android phones, search for “eSIM” in Settings. Menu names vary by model.

Display the email on another screen and scan the QR code, or choose manual entry in your phone’s “Add eSIM” menu.

Copy the installation details exactly as supplied, including the SM-DP+ address and activation code when requested. Find them in your email or data tracking.

Find them in your eSIM delivery email or open your eSIM details in data tracking using your order email and order number.

Being able to view the code again does not mean it can be reused. If your eSIM is already installed, keep it installed.

Open data tracking

Check that your phone is compatible, unlocked and connected to stable Wi-Fi. Then check whether the eSIM line has already been added in Settings.

Do not delete an existing eSIM profile. Its QR code may be limited to one installation. If the error continues, contact us with your order number, exact phone model and error message.

Contact us before deleting your eSIM or changing phones. A QR code may only work once, and transfer options depend on the profile and device.

Deleting an eSIM does not pause validity or trigger a refund. If you have already deleted it, send us your order number so we can check the available options.

Install and activate your eSIM before departure while connected to Wi-Fi, following your email instructions. Activate close to departure because your plan’s validity begins at activation.

At your destination, your eSIM connects automatically to an available partner network with the mobile data and roaming settings in place.

Validity starts when your eSIM is activated, not when you buy it. You can purchase in advance and activate before departure.

After activation, the validity period continues even if you use no data or turn the line off. Check the remaining validity in data tracking.

Yes. Buying does not start the plan’s validity. Keep your installation email and activate the eSIM before departure at a time that suits your trip.

Follow any activation deadline stated in your plan or delivery email. If your trip is far in the future, contact us before ordering to check the offer’s conditions.

Turning the line off does not pause validity. Once activated, your plan’s time continues to run, including while you use Wi-Fi or stay offline.

Choose a duration that covers your trip and avoid activating too early.

Before you reach a covered destination, your phone may not be able to find the partner network. Check that the eSIM profile appears in Settings and follow the supplied instructions.

Do not repeat the installation or delete the line. If an error appears, or the status remains after you arrive and check your connection, contact our team.

Check that you are in a covered country, your plan is active and data is available. Make sure the eSIM line is on and selected for mobile data.

Enable data roaming for the travel eSIM as instructed and leave network selection on automatic. Briefly turn airplane mode on and off, or restart your phone.

Do not delete the eSIM. If you still cannot connect, contact our team.

Follow your travel eSIM instructions and enable its data roaming when required to access partner networks.

Keep data roaming off on your usual SIM. Select the travel eSIM for mobile data and turn off automatic data switching between lines to avoid using your home plan.

Yes, if your plan includes personal hotspot. Check eSIM details, then enable “Personal Hotspot” or “Mobile Hotspot” in your phone settings.

Connect your other devices to this hotspot. Their data usage is deducted from your eSIM plan, and any sharing limits still apply.

Speed depends on local coverage, network traffic and your plan. Unlimited plans may reduce speed after the daily high-speed allowance is used.

Check your usage and plan terms. Try a location with better signal and leave network selection on automatic. If the issue continues, contact us and include your city and country.

Setup is usually automatic. Only change the APN if your installation instructions or our team ask you to. Enter the supplied values exactly.

Keep network selection on automatic. If troubleshooting is needed, our team may suggest a specific partner network. Not every network shown by your phone is included in your plan.

Your plan uses terrestrial mobile networks in covered countries. It does not include aircraft, maritime or satellite networks.

On board, use the carrier’s own connectivity service if needed. On land, in port or after landing, your eSIM depends on an available covered partner network.

Select your usual SIM for mobile data again. You can turn the travel eSIM line off in Settings.

If you plan to top up or reuse it, first check the options in data tracking. Keep the profile installed while you need it or while support is helping you.

Open data tracking and enter the email used for your order and your order number.

You can view your remaining data, plan validity and status. Your eSIM details also provide the QR code and installation information.

Open data tracking

Data tracking may update with a delay from the partner network. Your phone’s counter may cover a different period or combine usage from multiple lines.

Check that both counters refer to the same eSIM and period. If the difference remains significant, contact us with your order number and screenshots of the counters.

Check your eSIM in data tracking. If a top-up option is available, review its data, duration and terms before paying.

Not every plan supports top-ups. If no option is offered, choose a new plan for your destination and follow its installation instructions.

A fixed-data plan stops providing internet when its allowance or validity ends. For unlimited plans, the high-speed and reduced-speed conditions apply during the validity period.

Unused data does not automatically roll over. Check whether a top-up is available or choose a new plan. Your travel plan does not renew automatically.

Download maps, videos and playlists over Wi-Fi before you go. Limit cloud backups, automatic updates and high-quality video streaming on mobile data.

Use your phone’s Low Data Mode or Data Saver. Turn personal hotspot off when you no longer need it.

Your eSIM is delivered by email after payment is confirmed, together with its QR code and instructions. No physical SIM or parcel is shipped.

Check your email address at checkout and keep the delivery email for installation.

Check spam and promotions folders, and confirm the email address used at checkout. Make sure you received payment confirmation.

Try finding the eSIM in data tracking. If you still cannot find it, contact us with your order email and order number. Avoid buying the same plan again before checking.

Available payment methods are shown at checkout and may vary by country, currency or device.

Check the total amount and currency before confirming payment. Your eSIM plan is prepaid, with no subscription or automatic renewal.

Check for an order confirmation. A pending bank authorisation does not always mean payment has completed.

Avoid repeated payments if a charge appears. Contact us with your order email, payment date and amount. Never send your full card number or security code.

Your confirmation email includes the order number and purchase summary. Keep it for tracking and support.

For an invoice or additional billing information, contact us with your order number and the required billing details.

If the destination, email address or phone model is wrong, contact us before activating the eSIM. We will check what can be changed for your order.

Discount codes must be applied at checkout under their terms. Confirm that the discount appears before paying. A forgotten code is not automatically applied afterwards.

You can request a refund within 30 days of your order, provided the eSIM has not been activated.

Contact our team with your order number and purchase email. We will check the activation status and explain the next steps. Turning off or deleting an activated eSIM does not make it eligible for this guarantee again.

Request a refund

If your eSIM has not been activated, you can request a refund within 30 days of ordering.

For a postponed trip, contact us to check any activation deadline. If the eSIM is already activated, validity continues and the guarantee for unactivated eSIMs no longer applies.

Yes. Contact us so we can check your plan and help you troubleshoot your connection. Keep the eSIM installed while we investigate.

The 30-day refund guarantee applies to unactivated eSIMs. For a service issue after activation, our team will review the situation and explain the available solution.

Use our contact page or email contact@wellroam.com.

Include your order number, purchase email, exact phone model, current country and a description of the issue. An error screenshot can help. Keep installation codes private when sharing screenshots publicly.

Contact our team

Our team checks your order and eSIM activation status, then replies by email. Keep the conversation so you can follow your request.

Once a refund is confirmed, the time it takes to appear depends on your payment provider and bank. Reply to the same email conversation with your order number for any follow-up.