How can we assist you today?

You can cancel your VIP subscription anytime by emailing Contact@Wellroam.com with your order number. Once canceled, your membership remains active until the end of the current billing period.

No. Your code stays valid for as long as your VIP membership is active. You can use it as many times as you want.

Yes. Your code works on every eSIM product, including country plans, regional plans, and global plans.

Your discount code is automatically sent to your email right after your VIP pack purchase. Check your inbox and spam folder if needed.

After buying the VIP pack, you receive a personal discount code by email. You can use this code on all future eSIM orders—no limits, no restrictions.

The VIP Club is a membership program that gives you exclusive discounts on all future eSIM purchases. Once you join, you automatically unlock ongoing savings every time you buy a new data plan.

Yes.

Wellroam provides a money-back guarantee if Esim hasnt been activated.

Contact support within 30 days with your order details.

Yes, receipts are emailed automatically after successful payment.

Support can resend one if needed.

No — the price shown at checkout is the final price.

Any small currency conversion differences come from your bank, not Wellroam.

Double-check your card details, balance, and bank security settings.

Try another payment method or contact your bank if the issue persists.

Major credit/debit cards Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay can be used to buy on our Website.

Options:

• Manual installation
  
• On iPhone (iOS 17.4+): tap the QR image to add the eSIM
  
• On Android: screenshot the QR code → scan from photo

Ensure the QR code is clear, well-lit, and your camera is clean.

If scanning still fails, install the eSIM manually using the activation code.

No.

Locked phones accept only SIMs from the original carrier.

Contact your carrier to unlock your phone if needed.

Possible causes:

• Device not eSIM compatible
  
• Phone is carrier-locked
  
• Outdated software
  
• VPN or proxy active
  
• Network issues
  
• Poor coverage
  
• Incorrect installation
  
  Turn off VPN, restart, or reinstall the eSIM if necessary.

Common reasons include:

• You are not yet in the destination country
  
• The eSIM wasn’t installed correctly
  
• Data or roaming is turned off
  
• Too many eSIMs are active
  
• Network settings need refresh
  
  Try toggling Airplane Mode, restarting, or selecting the network manually.
  

If your plan supports refills:

• Go to tracking page
  
• Enter your infromations
  
• Tapp "Refill" Button next to your Esim informations
  
• Choose the desired add-ons

• Pay
  
  Data is added automatically.

Generally no.

Cruises rely on satellite networks that Wellroam doesn’t support.

The eSIM reconnects once you are near land or at a port.

iPhone: Settings → Mobile Service → Select eSIM → Delete

Android: Settings → SIM Manager → Select eSIM → Remove

Yes.

Country eSIMs can be activated anytime within 30 days.

Their validity starts only after activation.

Go to the Data Tracking page:

1. Enter your email
   
2. Enter your order number
   
3. View your remaining data

No — country plans work only in the selected country.

For multiple destinations, use a Global plan or switch between multiple eSIMs.

Wellroam does not throttle or reduce speed.

If your speed is slow, it’s usually due to network conditions or coverage.

Each plan has its own validity, starting when you activate it on your device.

Once the validity ends, the eSIM stops working and unused data is lost.

No — it is data-only.

Use apps for calls, and keep your physical SIM active if you need SMS or verification codes.

Yes. You can share your mobile data through Personal Hotspot like normal.

No.

APN settings configure automatically for all Wellroam eSIMs.

Check:

• Your account status (should say Activated)
  
• Signal bars showing LTE/4G/5G
  
• Mobile data working when Wi-Fi is off
  
  If the eSIM doesn’t appear in your phone settings, installation was incomplete.

You can find Your QR Code and all information about your Esim In your mail Inbox.

No additional settings are required.

Just make sure your device:

• Supports eSIM
  
• Is unlocked
  
• Has Data Roaming enabled after arrival

1. Open Settings → Connections / Network & Internet
   
2. Select SIM Manager → Add eSIM or Add Mobile Plan
   
3. Choose manual entry
   
4. Enter the activation code
   
5. Install and verify the eSIM
   
6. Rename it if desired
   

Activation steps are the same as above.

Use the camera on the same device to scan the QR code

1. Tap Add to install the plan
   
2. Wait for the eSIM to appear in your SIM list
   
3. Rename it if you wish
   

Activation:

• Enable the eSIM via SIM Manager
  
• Choose it as your Mobile Data SIM
  
• Turn on Data Roaming

An eSIM is a digital SIM card built into your device that allows you to activate cellular plans without needing a physical SIM card.

1. Go to Settings → Mobile Service → Add eSIM
   
2. Choose Use QR Code → Enter Details Manually
   
3. Enter the provided SM-DP+ server Activation Code
   
4. Complete installation
   
5. Name the eSIM
   
6. Set your default voice and iMessage lines
   
7. Pick your Mobile Data line
   
8. Check that it appears in your SIM list
   

Activation is the same as QR method.

You must have an internet connection.

Steps:

1. Open the Camera app and scan the QR code
   
2. Approve the installation and wait for it to finish
   
3. Name your new eSIM
   
4. Keep your personal SIM for calls/SMS and iMessage
   
5. Choose whether to use the eSIM for mobile data
   
6. Confirm the eSIM appears in your SIM list

Activation:

When you reach your destination:

• Turn on Data Roaming
  
• Set the eSIM as your Mobile Data line
  
• Keep Wi-Fi off to test data

Yes. eSIMs offer strong security because they:

• Can’t be physically removed
  
• Support secure remote provisioning
  
• Provide at least the same level of protection as traditional SIM cards

Plans are data-only.

You can still call and message using apps (WhatsApp, Telegram, FaceTime, Messenger).

For regular SMS or verification codes, keep your physical SIM active.

Yes — your number does not change.

Messaging apps rely on internet data, so your chats and contact info remain unchanged.

What makes WellRoam different?

Key advantages include:

• One eSIM usable in 160+ destinations
  
• Global coverage across 150 countries
  
• Quick installation
  
• Multi-network stability
  
• No contracts
  
• 24/7 support
  
• No speed limits or throttling

Buying before your trip is recommended, so you connect immediately upon landing.

Installation can be done whenever, and the validity only begins once activated.

Simply:

1. Select your destination or choose a Global plan
   
2. Pick your data package
   
3. Pay instantly in EUR or USD
   
4. Install the eSIM — it will activate automatically when you arrive.

You can buy eSIM plans for 150+ countries.

There are also Global eSIMs covering 150 destinations, often cheaper than buying separate country plans.

Pick the amount based on your typical usage:

• Light use: 1–3 GB
  
• Moderate: 5–10 GB
  
• Heavy use: 10 GB or more
  
  Apps like maps, social media, video streaming, and messaging each consume different amounts.
  
  You can always top up later if needed.

To use an eSIM, your device must be eSIM-capable and unlocked.

You can verify this by:

• Dialing *#06# to look for an EID
  
• Reviewing the SIM status in your device settings
  
  You can also test with a SIM from another carrier to confirm it’s unlocked.

An eSIM is a built-in digital SIM inside your phone, tablet, or smartwatch.

It lets you activate mobile data without inserting a physical SIM card. You simply buy a plan online, install it, and your device connects as soon as you reach the supported country.

It behaves like a normal SIM, just without the physical card. You can still use your regular SIM for calls while the eSIM handles data.