FAQ Category
What is an eSIM and how does it work? Is my device eSIM compatible? How do I choose how much GB of data I need? Which countries do you offer eSIMs in? How do I buy an eSIM? Should I buy my eSIM data plan before traveling or when I arrive at my destination? What makes Symko different from other eSIM providers? Can I keep my WhatsApp / Telegram number while using eSIM? Can I make phone calls or send SMS? How secure is an eSIM compared to traditional SIM cards? How can I install an eSIM on Apple devices via QR code? How can I install an eSIM on Apple devices manually? How can I install an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices via QR code? How can I install an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices manually? Are there any specific settings required to use an Wellroam eSIM? Where do I find my QR code for eSIM installation? How do I know that my eSIM is activated and working? What do I need to enter instead of APN settings? Can I use the data plan for hotspot? Does my eSIM come with a phone number? How long will my eSIM remain active, and what happens when it expires? Are there any speed restrictions on the data plans? Can I use my eSIM in a different country, aside from the one I purchased it for? How do I check how much data I have left? Can I purchase the eSIM but not activate it right away? How do I delete the eSIM from my device? Can I use my eSIM while I'm on a cruise ship or in open waters? How do I top-up my eSIM? Why is my eSIM not activating? [iPhone, Android] Why is my eSIM not working? [iPhone, Android] Can I add an eSIM to a network or carrier-locked phone? Errors while scanning the QR code. I don't have another phone and cannot scan the QR code. Why is my data speed slow? What payment methods do you accept? My payment won't go through. What do I do? Are there any hidden fees? Can I get a receipt for my purchased eSIM plan? Is there a money back guarantee? Do I need to install a new eSIM every month? What will happen if I need internet in a country that is not on the list? Can I upgrade or downgrade my plan? What will happen to unused GBs if I upgrade my plan? What will happen to unused GBs if I cancel the plan? How does auto-renewal work? What happens if I use up all my data for the month? How do I know how much data I need? How do I cancel my subscription? What happens if my payment fails? Does the Global eSIM come with a phone number?