FAQ Category
What is an eSIM and how does it work?
Is my device eSIM compatible?
How do I choose how much GB of data I need?
Which countries do you offer eSIMs in?
How do I buy an eSIM?
Should I buy my eSIM data plan before traveling or when I arrive at my destination?
What makes Symko different from other eSIM providers?
Can I keep my WhatsApp / Telegram number while using eSIM?
Can I make phone calls or send SMS?
How secure is an eSIM compared to traditional SIM cards?
How can I install an eSIM on Apple devices via QR code?
How can I install an eSIM on Apple devices manually?
How can I install an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices via QR code?
How can I install an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices manually?
Are there any specific settings required to use an Wellroam eSIM?
Where do I find my QR code for eSIM installation?
How do I know that my eSIM is activated and working?
What do I need to enter instead of APN settings?
Can I use the data plan for hotspot?
Does my eSIM come with a phone number?
How long will my eSIM remain active, and what happens when it expires?
Are there any speed restrictions on the data plans?
Can I use my eSIM in a different country, aside from the one I purchased it for?
How do I check how much data I have left?
Can I purchase the eSIM but not activate it right away?
How do I delete the eSIM from my device?
Can I use my eSIM while I'm on a cruise ship or in open waters?
How do I top-up my eSIM?
Why is my eSIM not activating? [iPhone, Android]
Why is my eSIM not working? [iPhone, Android]
Can I add an eSIM to a network or carrier-locked phone?
Errors while scanning the QR code.
I don't have another phone and cannot scan the QR code.
Why is my data speed slow?
What payment methods do you accept?
My payment won't go through. What do I do?
Are there any hidden fees?
Can I get a receipt for my purchased eSIM plan?
Is there a money back guarantee?
Do I need to install a new eSIM every month?
What will happen if I need internet in a country that is not on the list?
Can I upgrade or downgrade my plan?
What will happen to unused GBs if I upgrade my plan?
What will happen to unused GBs if I cancel the plan?
How does auto-renewal work?
What happens if I use up all my data for the month?
How do I know how much data I need?
How do I cancel my subscription?
What happens if my payment fails?
Does the Global eSIM come with a phone number?