An eSIM is a digital SIM built into your phone, tablet, or smartwatch. It connects you to mobile data without a plastic card or store visit. You simply download a plan online and get connected in minutes — wherever you are.

What is an eSIM?

An eSIM is a built-in digital SIM card inside your phone, tablet, or smartwatch. It works like a regular SIM, just without the plastic or swapping cards. Instead of inserting anything, you download a data plan directly to your device and connect within seconds.

Once activated, your eSIM gives you instant access to mobile data in the countries your plan covers — perfect for travel, remote work, or staying online abroad. Most newer phones already support eSIM.

You can also keep your regular SIM for calls and use your eSIM just for data. Switch between networks in a few taps, stay connected the moment you land, and skip roaming fees or delivery delays.

Want to see if your device supports eSIM? Check the full list here: Ohayu eSIM Compatible Devices or visit our FAQ: Is my device eSIM compatible?

How does an eSIM work?

1. Check your device

First, make sure your phone can use eSIM. Most newer models already support it. You can check this in seconds with the Device Compatibility Checker in the Ohayu app.
Download the app on your iPhone or Android, tap the question mark icon in the top-right corner, and choose Device compatibility check. The app will tell you right away if your device is eSIM-ready.

2. Choose your data plan

Next, pick where you’re going and how much data you’ll need — whether it’s for a short trip or a longer stay. All Ohayu country plans are prepaid, with no contracts, roaming fees, or extra costs.
If you travel frequently or move between countries, our Global eSIM plans make it easy to stay connected without switching SIMs.

3. Install and connect

Once you’ve purchased your plan, follow a few quick steps to install your eSIM. It activates instantly the moment you reach your destination, so you can land, connect, and start browsing right away.

Key benefits of using an Ohayu eSIM

An eSIM makes staying connected simple. No plastic cards, no roaming surprises, no store visits. Here’s why more travelers are switching to Ohayu eSIM.

Use your favorite apps abroad

Book rides, find local restaurants, and share your trip in real time. Stay online and keep using the apps you rely on every day.

No roaming fees

You get exactly the data you pay for — no need to worry about extra or hidden fees. Ohayu connects you through local carriers, so you skip the roaming costs and only pay local rates.

Multiple local carriers

Stay connected through more than one local network. If one signal drops, another picks up.

Flexible data plans

Pick what fits your trip. Ohayu offers local and global plans in different sizes and durations — from short city breaks to longer journeys.

Running low on data? You can top up anytime in the Ohayu app.

Keep your main number

Use your eSIM for data while keeping your regular SIM for calls and texts. Stay online abroad while friends and services can still reach you on your usual number.

No physical card needed

Activate your plan digitally. No paperwork, trays or waiting for delivery.

To use an eSIM, your device must meet two conditions:

1. It must support eSIM technology.
2. It must be unlocked and not tied to any carrier.

If even one of these conditions isn’t met, your eSIM won’t activate. Below you’ll find quick ways to check both.

1. How to check if your device supports eSIM technology

Check Our Compatibility Guide 

• Visit our Compatibility Guide to see if your phone supports eSIM. This guide provides a comprehensive list of eSIM-supported devices.

Ohayu automatic device compatibility check

1. Install the Ohayu app on your iPhone or Android device.
2. Open the app and tap the “?” icon in the top-right corner. 

3. Select “Device compatibility check"

4.The app will instantly tell you if your device supports eSIM. 

Dial *#06# to verify if eSIM works on your device

You can dial this code for free to check your device’s eSIM compatibility. This is a free request to the system (not a call). If an EID number appears on the screen, your phone supports eSIM.

Check compatibility in settings

You can also verify eSIM support directly in your phone’s settings.

eSIM compatibility check on iOS (iPhone)

1. Go to Settings. 
2. Tap Mobile Service or Cellular. 
3. If you see "Add eSIM" button, your device is compatible. 

eSIM compatibility check on Android

1. Go to Settings. 
2. Tap Connections. 
3. Tap SIM manager. 
4. If you see "Add eSIM" option, your device is compatible. 

2. How to check if your device is not carrier-locked

If your phone is carrier-locked, it can only use SIMs from one specific mobile provider. This means it won’t accept or activate an Ohayu eSIM until it’s unlocked. You can check the lock status in your settings or by contacting your carrier directly.

Check carrier-lock in settings

Carrier-lock check on iOS (iPhone)

1. Go to Settings. 
2. Tap General. 
3. Tap About. 
4. If Network Provider Lock says "No SIM restrictions", your phone is unlocked.

Carrier-lock check on Android

1. Go to Settings. 
2. Tap Connections. 
3. Tap Mobile networks. 
4. Select Network Operators. 
5. Turn off the automatic selection. 
6. If several networks are shown, the phone is probably unlocked. 

Check carrier-lock manually

Insert a SIM card from a different carrier. If it works, your phone does not have a carrier lock.

Contact your carrier

If you’re not sure whether your phone has a carrier lock, contact your mobile carrier. Ask them to check the lock status and unlock the device if needed. Most carriers can do it remotely in just a few minutes, as long as your contract or payments are up to date.

Before you buy your eSIM plan, think about what you do most — watch videos, listen to music, scroll social media, or navigate with maps. 
Streaming movies or making video calls will use much more data than checking emails or browsing the web.

Generally speaking, we divide our users into 3 groups:

• Light users: we recommend 1-3 GB (basic online activities: checking emails, browsing news, usings maps from time to time)
• Moderate users: we recommend 5-10 GB (regular daily use: actively scrolling social media, streaming music, and watching standard-quality video)
• Heavy users: we recommend +10GB (intensive data consumption: streaming HD movies and series, online gaming, and frequent mobile hotspot us)

How much data do everyday activities use?

Each activity uses a different amount of GB, and finding the right balance helps you stay connected without running out or paying for data you won’t use. Mobile data is measured in kilobytes (KB), megabytes (MB), and gigabytes (GB).
1 GB equals 1,024 MB, and 1 MB equals 1,024 KB.

Messaging and video calls

Messaging apps like WhatsApp or Messenger use very little data — about 50 MB per hour.
Video calls use more, around 200–300 MB per hour, depending on quality.

Navigation apps

Navigation apps use very little data — around 3–5 MB per hour for standard maps. If you use live traffic updates or rerouting, it can rise to about 10–20 MB per hour. Satellite and Street View modes use the most.

You can save data by downloading offline maps before your trip. A city map usually takes 100–300 MB, and once it’s downloaded, turn-by-turn navigation works even without a connection. Real-time traffic still needs a small amount of data.

Browsing the web

Browsing the internet uses very little data. Most web pages take about 1–3 MB to load. An hour of light browsing usually adds up to 50 MB or less.

Pages with many images, ads, or videos use more. News sites and social media feeds often consume the most data per visit.

Streaming music

Streaming music doesn’t use much data, but it adds up over time. At standard quality (160 kbps), one hour of listening uses about 70 MB. At high quality (320 kbps), it’s roughly 115 MB per hour — around 1 GB for eight hours of playback.

To save data, download your playlists on Wi-Fi and listen offline. Most apps like Spotify, Apple Music, or TIDAL let you store songs for later.

Social media

Social media apps vary a lot in how much data they use. Text-based platforms like Twitter or Threads use around 300–400 MB per hour. Image-heavy apps such as Instagram or Facebook use about 500–600 MB per hour. Video-based platforms like TikTok or Snapchat can reach 700–900 MB per hour.

The more videos and stories you watch, the faster your data runs out. Uploading photos and reels also increases consumption.

Watching videos

Video streaming uses more data than any other activity. At standard definition (SD), one hour takes about 700 MB. In high definition (HD), it jumps to around 3 GB per hour. Streaming in 4K can use over 7 GB in the same time.

A two-hour movie in HD can easily consume 6 GB of data. If you plan to stream while traveling, it’s smart to lower video quality or download shows in advance using Wi-Fi.

Some streaming platforms, like Netflix, let you control how much data you use. Netflix offers four settings for data usage per device:

• Low: Basic video quality, up to 0.3 GB per hour
• Medium: Standard quality, up to 0.7 GB per hour
• High: Best quality
   • up to 1 GB in SD
   • up to 3 GB in HD
   • up to 7 GB in Ultra HD (4K)

Never run out of data with Ohayu

It’s hard to predict exactly how much data a trip will take — one day you’re streaming maps, the next you’re watching videos offline. With Ohayu, you don’t have to get it perfect from the start.

Pick any plan that fits your trip, and if you ever need more, just top up in seconds. You can add extra data directly in the Ohayu app without changing your eSIM or losing connection.

Stay flexible, stay online, and forget about running out of data halfway through your journey.

We offer eSIM plans in over 199 countries — from France and Japan to the United States, Australia, Indonesia, and beyond.

You’ll get:

• Reliable data in top travel destinations worldwide
• Local rates with prepaid, contract-free plans
• No need to swap SIM cards when crossing borders

See the full list of covered countries here.

We also offer Global eSIM plans, giving you high-speed coverage in 112 countries under one eSIM. They’re up to 70% cheaper than buying separate local plans — perfect for frequent travelers.

Buying an eSIM with Ohayu takes just a few minutes. Follow these simple steps to get connected:

Choose your destination

Select where you’ll need data.
You can pick from over 199 country plans or choose a Global eSIM plan that gives you high-speed coverage in 112 countries under one eSIM.

Select your data plan

Pick the amount of data that fits your trip.
Our plans vary by data volume and validity period.
Not sure how much you need? Check here: How do I choose how much GB of data I need?

Instant purchase

Complete your order in seconds.
You can pay securely in EUR or USD — no hidden fees or extra charges.

Easy installation

Follow a few quick steps to install your eSIM, and you’re ready to go.
If you install it before your flight, it will activate automatically when you arrive at your destination.

You can do either — but it’s best to buy and install your eSIM before you travel.
That way, you’ll land with everything ready to go and can connect to the network as soon as your plane touches down.

If you prefer, you can also buy and activate your eSIM after arrival. It only takes a few steps to install and start browsing — just remember that you’ll need a stable internet connection (Wi-Fi or mobile data) to complete the installation.

For most travelers, setting it up in advance is the easiest way to avoid airport Wi-Fi and stay online from the moment you arrive.

Benefits of buying your eSIM before your trip

Connect the moment you land

Skip the search for Wi-Fi or local SIM cards. If you install your eSIM before reaching your destination, it will activate automatically once you arrive — so you’re online within seconds.

Skip airport lines and tourist markups

No need to queue at kiosks or overpay for tourist SIMs with hidden fees and additional paperwork.

Travel stress-free

Set everything up at home and enjoy peace of mind knowing your data is ready.

Your plan starts when you do

No need to worry about wasted days. Your eSIM’s validity period begins only after activation, so every day you pay for goes toward actual use.

We built Ohayu for travelers who want quick setup, clear pricing, and solid coverage.

One eSIM app, 199+ countries

Use the same Ohayu app on every trip. Buy country plans for any destination in a few taps.

Global plans for frequent travel

High-speed coverage in 112 countries under one Global eSIM plan, up to 70% cheaper than buying separate local plans.

Fast setup that works abroad

Buy, install, and activate in minutes. If you install eSIM before your flight, it connects as soon as you land.

Better uptime with multi-network access

Your phone can switch between local carriers, so a weak signal has a backup.

Prepaid, contract-free pricing

Pay only for the data you choose. No roaming add-ons or surprise fees.

Everything in one app

Check compatibility, data usage, buy plans, and top up in the Ohayu app.

Real support, 24/7

Chat with a person at any hour, from any time zone.

No speed caps

We do not throttle your data on any plans.

Yes — your WhatsApp or Telegram number stays the same.
Ohayu eSIMs don’t include a phone number, but that doesn’t affect your apps. Both use your existing number only for identification, not for the connection itself.

How it works

Once you verify your account, WhatsApp and Telegram keep working through any internet connection — Wi-Fi or mobile data from your Ohayu eSIM.
Your number, chats, and contacts stay exactly as they are. The eSIM simply gives you data to stay online while abroad.

Why this setup works so well

You get local data rates abroad, skip roaming costs, and still chat with friends and family on the same WhatsApp or Telegram account — all with your Ohayu eSIM.

No — Ohayu eSIMs are data-only, but you can still make regular calls or send SMS using your primary SIM card.

How to stay in touch

You can still make calls and send messages using internet-based apps such as WhatsApp, Telegram, FaceTime, or Messenger.
These apps use your eSIM’s data connection to reach anyone — no phone number required.

Tip for travelers

If you need to receive SMS (for example, for banking codes or verification), keep your regular SIM active in dual-SIM mode.
Use your Ohayu eSIM for data and your main SIM for texts or calls when needed.

eSIMs offer excellent security features:

• Embedded Security: Harder to lose or steal since they are built into your device.
• Advanced Protection: Support remote provisioning and management.
• Same Security Level: Enjoy the same level of security as traditional SIM cards with added benefits.

Installation

NOTE: You need to be connected to the internet to install the eSIM. 
NOTE 2: If you have problems finding a QR code, please follow steps from the article: Where do I find my QR code for eSIM installation?

1. Use your Camera to scan the QR code

• Scan the QR code with the camera of the device you'll be installing the eSIM on 

2. Install your eSIM

• Allow the eSIM to be installed to your device 
• Press "Continue" 
• Stay on the screen while your eSIM installs (usually takes less than 3 minutes) 
• Instead of Wellroam, as name of the eSIM during activation, you might see a different name depending on the operator (e.g. Plus, Carrier etc) 

3. Choose a name for your new eSIM

• Select the just-installed eSIM 
• Rename it to a recognizable name (e.g. Ohayu eSIM) 

4. Complete installation

• Choose your personal SIM for Default Line (calls, SMS) 
• Choose your personal SIM for iMessage & Facetime to keep using your phone number. Your eSIM is for data only 

5. Complete installation

• If you are ready to start using your eSIM, select it as the default line for "Mobile Data" 
• If not, select your primary SIM for now. You can always change it in Settings

6. Confirm successful installation

• Once installed, you will see your eSIM in your list of "SIMs" in your "Mobile Service" Settings 

Activation

NOTE: These steps are recommended, but on some devices or networks, they may already be applied automatically.

1. Start activation

• We recommend doing this once you're at your destination as activation switches your primary data operator. This could interrupt your current internet if done too early

2. Enable data roaming

• Tap Mobile Service 
• Tap on your newly added eSIM plan 
• And turn on "Data Roaming" with the help of the toggle 

3. Make sure eSIM is the default line for "Mobile data"

• Go back to "Mobile Service" and then go to "Mobile Data" 
• Click on your newly installed eSIM plan to use it as a source of internet data 
• Keep "Allow mobile data switching" toggle off

Installation

NOTE: You need to be connected to the internet to install the eSIM. 

1. Add eSIM

• In your Settings, tap on "Mobile Service" ("Mobile Data" for iOS 16 and earlier versions) 
• Tap on "Add eSIM" ("Add Data Plan" for iOS 16 and earlier versions) 

2. Use QR Code

• Tap on "Use QR Code" (this will lead to screen with manual installation option) 
• Tap on "Enter Details Manually" 

3. Enter SM-DP+ Address

• Enter the SM-DP+ address in the corresponding fields and click "Next" at the top right corner to finish set-up 

4. Install your eSIM

• Allow the eSIM to be installed to your device 
• Press "Continue" 
• Stay on the screen while your eSIM installs (usually takes less than 3 minutes) 
• Instead of Wellroam, as name of the eSIM during activation, you might see a different name depending on the operator (e.g. Plus, Carrier etc) 

5. Choose a name for your new eSIM

• Select the just-installed eSIM 
• Rename it to a recognizable name (e.g. Wellroam eSIM) 

6. Complete installation

• Choose your personal SIM for Default Line (calls, SMS) 
• Choose your personal SIM for Message & Facetime to keep using your phone number. Your eSIM is for data only 

7. Complete installation

• If you are ready to start using your eSIM, select it as the default line for "Mobile Data" 
• If not, select your primary SIM for now. You can always change it in Settings

8. Confirm successful installation

• Once installed, you will see your eSIM in your list of "SIMs" in your "Mobile Service" Settings 

Activation

NOTE: These steps are recommended, but on some devices or networks, they may already be applied automatically.

1. Start activation

• We recommend doing this once you're at your destination as activation switches your primary data operator. This could interrupt your current internet if done too early

2. Enable data roaming

• Tap Mobile Service 
• Tap on your newly added eSIM plan 
• And turn on "Data Roaming" with the help of the toggle 

3. Make sure eSIM is the default line for "Mobile data"

• Go back to "Mobile Service" and then go to "Mobile Data" 
• Click on your newly installed eSIM plan to use it as a source of internet data 
• Keep "Allow mobile data switching" toggle off

Installation

NOTE: You need to be connected to the internet to install the eSIM.
NOTE 2: If you have problems finding a QR code, please follow steps from the article: Where do I find my QR code for eSIM installation?
NOTE 3: Screenshots may differ slightly from what you see on your device due to variations between device models.

1. Use your Camera to scan the QR code

• Scan the QR code with the camera of the device you'll be installing the eSIM on 

2. Install your eSIM

• Press "Add" 
• Stay on the screen while your eSIM installs (usually takes less than 2 minutes) 

3. Confirm successful installation

• Once installed, you will see your eSIM in your list of eSIMs in your Settings 

4. Choose a name for your new eSIM

• Select the just-installed eSIM 
• Tap "Edit name and icon" 
• Rename it to a recognizable name (e.g. Wellroam eSIM)
    

Activation

NOTE: These steps are recommended, but on some devices or networks, they may already be applied automatically.

1. Start activation

• We recommend doing this once you're at your destination as activation switches your primary data operator. This could interrupt your current internet if done too early

2. Turn on your eSIM

• Go to Settings and tap "Connections" (or "Network & Internet" - wording may vary by device) 
• Tap SIM manager 
• Find your installed eSIM in the list, tap it, and turn on the toggle to enable it 

3. Set eSIM as your preferred data plan

• Inside the SIM manager tap on "Mobile data" 
• Select your installed eSIM 

4. Enable data roaming

• Go back to "Connections" and tap "Mobile networks" 
• Toggle on Data roaming
  
  

Installation

NOTE: You need to be connected to the internet to install the eSIM.
NOTE 2: Screenshots may differ slightly from what you see on your device due to variations between device models.

1. Navigate to Settings

• Go to the section for mobile network or SIM settings (This might be called "Network & Internet," "Connections," or similar) 
• Tap SIM manager (or similar) 

2. Add a Mobile Plan

• Look for an option like "Add eSIM" or "Add Mobile Plan" (wording may vary by device) 

3. Choose manual setup

• Select "Set up an eSIM" or "Scan QR code" that will lead you to manual set up option 
• Click on "Enter activation code" (working may vary by device) 

4. Enter activation code

• Enter the code provided in Installation Guide and click Done 

5. Install your eSIM

• Press "Add" 
• Stay on the screen while your eSIM installs (usually takes less than 2 minutes) 

6. Confirm successful installation

• Once installed, you will see your eSIM in your list of eSIMs in your Settings 

7. Choose a name for your new eSIM

• Select the just-installed eSIM 
• Tap "Edit name and icon" 
• Rename it to a recognizable name (e.g. Wellroam eSIM)
    

Activation

NOTE: These steps are recommended, but on some devices or networks, they may already be applied automatically.

1. Start activation

• We recommend doing this once you're at your destination as activation switches your primary data operator. This could interrupt your current internet if done too early

2. Turn on your eSIM

• Go to Settings and tap "Connections" (or "Network & Internet" - wording may vary by device) 
• Tap SIM manager 
• Find your installed eSIM in the list, tap it, and turn on the toggle to enable it 

3. Set eSIM as your preferred data plan

• Inside the SIM manager tap on "Mobile data" 
• Select your installed eSIM 

4. Enable data roaming

• Go back to "Connections" and tap "Mobile networks" 
• Toggle on Data roaming
  
  

To use an Wellroam eSIM, your device must meet two basic conditions:

• It must be eSIM compatible.
• It must be unlocked (not tied to any carrier).

If you’re unsure, check our detailed guide: Is my device eSIM compatible?

Once your device meets these requirements, everything else is straightforward. The setup process is shown in the Installation Guide, and it usually takes less than few minutes.

Your installed eSIM will connect as soon as you reach your destination.

You can find your QR code in your personal account — either in the Wellroam app or on our website.

1. Log in to your account.
2. Go to the “My eSIMs” tab.
3. Click “Install eSIM” next to your purchased plan. 
4. You’ll see the Installation Guide with three options:
   • Direct installation (the fastest method) (only for iPhones)
   • QR code
   • Manual setup
5. Select QR code if you prefer to install your eSIM by scanning it.

To confirm that your eSIM is active and ready, follow these quick steps:

Check the status in the “My eSIMs” tab

• Open the Wellroam app or website and go to the My eSIMs section. If your plan shows as Actived, your eSIM is activated properly. 

Look for the network signal indicator

• When your eSIM is active and enabled in your phone’s settings, you’ll see signal bars or icons like 4G, 5G, or LTE in the status bar—just as with a regular SIM. 

Test mobile data connectivity

• Turn off Wi-Fi and try opening a webpage or an app that requires internet access. If it loads, your eSIM is functioning correctly.

Check in settings

Installation/activation check on iOS (iPhone)

1. Go to Settings. 
2. Tap Mobile Service or Cellular. 
3. Tap Mobile Data or Cellular. 
4. If you don’t see the eSIM on the list, it means your phone hasn’t installed it yet.  

Installation/activation check on Android

1. Go to Settings. 
2. Tap Connections. 
3. Tap SIM manager. 
4. Tap on Mobile Data. 
5. If you don’t see the eSIM on the list, it means your phone hasn’t installed it yet.  

Having problems with an eSIM?

If your eSIM is not activating, check our Why is my eSIM not activating? guide.
If your eSIM is active but not working, see Why is my eSIM not working?.
You can always contact our 24/7 support team, who will gladly help you resolve any issue.

You don’t need to worry about APN (Access Point Name) settings when using our eSIM. 

The eSIM is designed to automatically configure your device with the correct settings upon installation, so you can enjoy seamless connectivity without any manual input. 

Just install the eSIM, and you’re good to go!

Yes, you can.
Wellroam eSIMs let you share your data connection with other devices using a personal hotspot.

To turn it on, open your phone’s Settings, tap Personal Hotspot, and switch it ON.

Your other devices can then connect to your mobile data just like a Wi-Fi network.

Stay connected across all your devices — anytime, anywhere.

No. Ohayu eSIMs are data-only.
They give you fast internet for browsing, navigation, and apps — but they don’t include a phone number for voice calls or SMS.

How to stay in touch

You can still call and message through internet-based apps like WhatsApp, Telegram, FaceTime, or Messenger.
These apps use your eSIM’s data connection, so you don’t need a phone number to stay connected.

Tip for travelers

If you need to receive SMS (for example, for banking or verification codes), keep your primary SIM active in dual-SIM mode.
Use your Wellroam eSIM for data and your main SIM for texts or calls when needed.

Each of our country eSIM plans comes with a specific validity period to suit different needs. 

When choosing a data plan, please note the 'Validity' period. This indicates how long your eSIM will stay active from the moment it’s activated on your device, not from the date of purchase.

Once your eSIM expires, you will not be able to use any data, even if you did not use it all within the given period. You will need to purchase a new plan to continue enjoying seamless data services.

If you travel often, we also offer Global eSIM subscriptions — billed monthly and renewed automatically every 30 days.
Your unused data rolls over to the next month, so nothing goes to waste.

No. Wellroam eSIMs come with no speed limits or throttling.

You’ll get the same high-speed data as local users, so you can browse, stream, and work online without interruptions — wherever you are.

If you experience slow internet, check our Troubleshooting guide: Why is my data speed slow?, or contact our 24/7 support team, who will be happy to help.

Wellroam eSIM plans are made for use in the specific country or region listed on the plan. This gives you the best possible coverage and connection quality while traveling.

Tip for multi-country trips:

If your journey includes several destinations, you can buy multiple eSIMs and switch between them — most eSIM compatible phones can store more than one eSIM.
For an easier option, choose our Global Subscription Plans, which give you high-speed coverage in 112 countries with a single eSIM.

You can easily check your remaining data in just a few simple steps:

1. Log in to your account on the website or in the app.
2. Go to the “My eSIMs” tab.
3. Next to your purchased plan, you’ll see your remaining data shown as both a percentage and an exact amount.

Stay informed and in control of your data wherever you go!

Yes — you can buy your country eSIM and activate your it anytime within 30 days of purchase.

All your purchased eSIMs are available in the “My eSIMs” tab in the Ohayu app or on our website. When you’re ready, simply install and activate your chosen plan.

For country eSIMs, the validity period starts only once you activate the plan on your device.

Please note: Global Subscription works differently. For Global Subscriptions, the validity begins from the date of purchase.

Tip: Install your eSIM before your trip to ensure a smooth connection. If everything is set up correctly, it will automatically activate once you reach your destination.

If you’ve finished your trip or no longer need a specific plan, you can easily remove your eSIM from your phone’s settings. The process takes less than a minute.

iOS (iPhone)

1. Go to Settings 
2. Tap Mobile Service or Cellular 
3. Select the eSIM you want to delete 
4. Click “Delete eSIM” 
5. Confirm the deletion

Android

1. Go to Settings 
2. Tap Connections 
3. Tap SIM manager 
4. Select the eSIM you want to delete 
5. Click “Remove” 
6. Confirm the deletion

Usually no. Cruise ships use satellite “maritime” networks, and our eSIM plans do not cover those networks. Your eSIM will work on land and often near the coast, then lose service at sea.

What to do

• Use the ship’s Wi-Fi while at sea.
• Turn data back on when you dock. Your eSIM should reconnect to a local carrier in port.
• Ask your cruise line which connectivity options they offer before you sail.

What is a top-up?

A top-up means buying more data for your existing eSIM. You keep the same QR code, same installation, and everything works like before - just with more data added.

This works only for eSIMs that support top-ups. If your eSIM supports it, you’ll see the “Add Data” button next to it. 

How to add more data

1. Go to the eSIM you would like to add data to 
2. Tap Add data 
3. You’ll see a list of available data packages
4. Select the amount you want and continue to payment 
5. Once payment is complete, your eSIM will be updated with more data

Reasons why your eSIM is not activating: you’re not yet in your destination country, the eSIM wasn’t installed correctly, data roaming or mobile data is off, too many eSIMs are active, or network settings need a quick reset.

If your eSIM isn’t activating, it doesn’t always mean something’s wrong. In many cases, the solution is simple — like being in the right place or toggling the right setting. Below you’ll find a step-by-step checklist to get your eSIM working. The steps look a little different for iOS (iPhone 16) and Android (Samsung Galaxy S20), so just follow the part that matches your phone.

You are not in your destination country

The first thing you should know is this: if you haven’t reached your destination yet, it’s normal for the eSIM to be inactive. It only switches on once your phone connects to a local network in the country you’re traveling to. Arrive, wait a moment for a signal, and try again.

Until then, you may see “activating,” “activation failure,” or no internet at all — that’s fine. You already installed the eSIM but it's just waiting for the right network. It won’t activate at your home airport, during a layover, or while you’re still in transit. 

Check if the eSIM was properly installed

If your eSIM isn’t activating, it might not be installed correctly. Check your phone settings to confirm whether the eSIM profile appears — if it’s missing, you’ll need to reinstall it by following our Installation Guide.

eSIM not activating on iOS (iPhone)

1. Go to Settings 
2. Tap Mobile Service or Cellular 
3. Tap Mobile Data or Cellular 
4. You should see your new eSIM listed — it may appear as “Wellroam”, “Secondary”, or another name you set up during the installation process 

eSIM not activating on Android

1. Go to Settings 
2. Tap Connections 
3. Tap SIM manager 
4. You should see your new eSIM listed — it may appear as “Wellroam”, “Secondary”, or another name you set up during the installation process 

If you don’t see the eSIM listed here, it means the eSIM hasn’t been installed yet. Please go back to our Installation Guide and make sure you follow each step carefully: Installation Guide.

Check if the eSIM is enabled and chosen as the preferred plan

If your eSIM is installed but still not connecting, check if it’s turned on and set as the main data line. Make sure your Wellroam eSIM is active and selected as the default for mobile data.

iOS (iPhone)

1. Go to Settings 
2. Tap Mobile Service or Cellular 
3. Tap Mobile Data or Cellular 
4. Select your eSIM (shown as Wellroam, Secondary, or another name you set up during the installation process) 

Also make sure Allow Data Switching is turned off so your iPhone doesn’t fall back to another SIM.

Android

1. Go to Settings 
2. Tap Connections 
3. Tap SIM manager 
4. Tap on Mobile Data 
5. Select your eSIM (shown as Wellroam, Secondary, or another name you set up during the installation process) 

Also make sure Allow Data Switching is turned off so your device doesn’t fall back to another SIM.

Check if Data Roaming is enabled

If your eSIM is installed but still shows no connection, make sure you turned on Data Roaming. Without it, your eSIM won’t connect abroad.

iOS (iPhone)

1. Go to Settings 
2. Tap Mobile Service or Cellular 
3. Select your eSIM (shown as Wellroam, Secondary, or another name you set up during the installation process) 
4. Data Roaming should be toggled on 

Android

1. Go to Settings 
2. Tap Connections 
3. Tap Mobile networks 
4. Data Roaming should be toggled on

Disconnect from Wi-Fi

If your phone stays on Wi-Fi, it uses that connection instead of your eSIM. Turn Wi-Fi off so your phone connects through mobile data.

iOS (iPhone)

1. Go to Settings 
2. Tap Wi-Fi 
3. Turn off Wi-Fi

Android

1. Go to Settings 
2. Tap Connections 
3. Turn off Wi-Fi

Enable and disable Airplane Mode

Sometimes your phone just needs a quick network refresh. Turn on Airplane Mode for a few seconds, then turn it off to reset the connection.

iOS (iPhone)

1. Go to Settings 
2. Turn on Airplane Mode 
3. Wait at least 10 seconds
4. Turn off Airplane Mode 

Android

1. Go to Settings 
2. Tap Connections 
3. Turn on Airplane Mode 
4. Wait at least 10 seconds
5. Turn off Airplane Mode 

Restart your device

A simple restart often solves temporary problems with eSIM not activating. Rebooting refreshes the system and clears small network issues that might block your eSIM from connecting.

iOS (iPhone)

1. Hold the side button and either volume button until the power slider appears. 
2. Drag the slider to turn the iPhone off. 
3. After the screen goes black, hold the side button again until the Apple logo shows.

Android

1. Press and hold the power button, or power + volume down together until the power menu appears.
2. Tap Restart or Power Off 
3. Press and hold the power button until the device turns on

Select Network Operator manually

Try selecting the network yourself instead of letting the phone choose automatically. You will find all available networks in your eSIM plan details and country pages. For example, in the United States plan, you can connect to AT&T, Verizon, or T-Mobile.

iOS (iPhone)

1. Go to Settings 
2. Tap Mobile Service or Cellular 
3. Select your eSIM (shown as Wellroam, Secondary, or another name you set up during the installation process) 
4. Click Network Selection 
5. Turn off the automatic selection 
6. Try selecting the networks one by one and see which one works for you 

Android

1. Go to Settings 
2. Tap Connections 
3. Tap Mobile networks 
4. Select Network Operators 
5. Turn off the automatic selection 
6. Try selecting the networks one by one and see which one works for you 

Uninstall and install eSIM again in the target country

Rarely, eSIM struggles to connect with local networks if the installation happened in a different country. 

iOS (iPhone)

1. Go to Settings 
2. Tap Mobile Service or Cellular 
3. Select the eSIM you want to delete 
4. Click “Delete eSIM” 
5. Confirm the deletion
6. Return to our Installation Guide and follow the steps carefully 

Android

1. Go to Settings 
2. Tap Connections 
3. Tap SIM manager 
4. Select the eSIM you want to delete 
5. Click “Remove” 
6. Confirm the deletion
7. Return to our Installation Guide and follow the steps carefully

Have you gone through all these steps and still having issues? Get in touch with us — our 24/7 support team will help you get your eSIM up and running.

Reasons why your eSIM is not working are: incompatible device, carrier lock, incorrect installation, or network setting issues. Most issues are quick to fix once you know where to look. Whether your eSIM never activated, stopped working mid-trip, or just lost connection for no clear reason, start by checking the list below to troubleshoot each step quickly and safely.

1. Your device is not eSIM-compatible

If your phone doesn’t support eSIM, it won’t be able to download or use any digital SIM profile. This issue usually affects older phone models that were released before eSIM became standard or budget models. Check if your device is eSIM-compatible using one of the options below or see our Compatibility Guide for the full list.

Ohayu automatic device compatibility check

1. Install the Wellroam app on your iPhone or Android device.
2. Open the app and tap the “?” icon in the top-right corner. 
3. Select “Device compatibility check". 
4. The app will instantly tell you if your device supports eSIM. 

Dial *#06# to verify if eSIM works on your device

• You can dial this code for free to check your device’s eSIM compatibility. This is a free request to the system (not a call). If an EID number appears on the screen, your phone supports eSIM.

Check compatibility in settings

You can also verify eSIM support directly in your phone’s settings.

eSIM compatibility check on iOS (iPhone)

1. Go to Settings. 
2. Tap Mobile Service or Cellular. 
3. If you see "Add eSIM" button, your device is compatible. 

eSIM compatibility check on Android

1. Go to Settings. 
2. Tap Connections. 
3. Tap SIM manager. 
4. If you see "Add eSIM" option, your device is compatible. 

2. Your phone is carrier-locked (SIM-locked)

If your phone is carrier-locked, it can only use SIMs from one specific mobile provider. This means it won’t accept or activate an Wellroam eSIM until it’s unlocked. You can check the lock status in your settings or by contacting your carrier directly.

Check carrier-lock in settings

Carrier-lock check on iOS (iPhone)

1. Go to Settings. 
2. Tap General. 
3. Tap About. 
4. If Network Provider Lock says "No SIM restrictions", your phone is unlocked.

Carrier-lock check on Android

1. Go to Settings. 
2. Tap Connections. 
3. Tap Mobile networks. 
4. Select Network Operators. 
5. Turn off the automatic selection. 
6. If several networks are shown, the phone is probably unlocked. 

Check carrier-lock manually

Insert a SIM card from a different carrier. If it works, your phone does not have a carrier lock.

Contact your carrier

If you’re not sure whether your phone has a carrier lock, contact your mobile carrier. Ask them to check the lock status and unlock the device if needed. Most carriers can do it remotely in just a few minutes, as long as your contract or payments are up to date.

3. Your device software is outdated

If your phone runs an outdated version of iOS or Android, it can cause connection issues or prevent your eSIM from working correctly. Update your software to the latest version to ensure full eSIM compatibility and stable network performance.

Update software on iOS (iPhone)

1. Go to Settings. 
2. Tap General. 
3. Tap Software Update. 
4. Choose Update Now.

Update software on Android

1. Go to Settings. 
2. Tap Software update. 
3. Tap Download and install, confirm. 

4. You don’t have a stable internet connection during installation

You need to have a reliable internet connection in order to install the eSIM. We recommend using a strong Wi-Fi connection during installation, as mobile data can drop or switch networks mid-process.

For the smoothest setup, it’s best to install your eSIM before you travel, while you still have access to a stable and secure network. Remember, that it only relates to the installation, you should activate eSIM only in your destination country.

5. Your VPN might be the reason why your eSIM is not working

VPNs or proxy apps often break the connection your phone needs to activate an eSIM. When you use a VPN, your traffic takes a different route, and the carrier’s server might never receive the activation request. Here is how to fix it:

1. Turn off your VPN, proxy, or Apple’s Private Relay feature.
2. Wait 10-15 seconds for your device to refresh the network connection.
3. Try installing or activating the eSIM again.

Once activation is complete, you can safely turn your VPN back on.

6. You have enterprise or MDM restrictions

If your company, school, or organization manages your phone, the IT department might control which SIM profiles you can add or remove. Enterprise or MDM (mobile device management) policies often block eSIM installation, data plan changes, or even access to certain network settings. How to check:

• On iPhone: Settings > General > VPN & Device Management.
• On Android: Settings > Security > Device admin apps or Work profile settings.

If you see a work or organization profile, contact your IT administrator and ask them to temporarily allow eSIM setup. Once approved, you can install the eSIM normally.

7. You are in a weak or no-coverage area

If you’re in an area with a weak signal or no coverage, your eSIM won’t be able to connect. This often happens underground, inside large buildings, or in crowded places like concerts and stadiums where networks get overloaded.

If you suspect a coverage issue, check network availability on nperf.com/map or gsma.com/coverage. Select your destination country and local operator to see detailed coverage maps.

You can find the list of supported operators for your plan on the country page of our website or directly in your Ohayu profile. For example, if you’re using a United States plan, your eSIM connects through local partners such as AT&T, Verizon, or T-Mobile.

8. Your device requires a simple restart

A simple restart often solves temporary problems with eSIM not working. Rebooting or toggling Airplane Mode refreshes the system and clears small network issues that might block your eSIM from connecting.

How to turn on Airplane Mode

iOS (iPhone)

1. Go to Settings. 
2. Turn on Airplane Mode. 
3. Wait at least 10 seconds.
4. Turn off Airplane Mode. 

Android

1. Go to Settings. 
2. Tap Connections. 
3. Turn on Airplane Mode. 
4. Wait at least 10 seconds.
5. Turn off Airplane Mode. 

How to reboot your phone

iOS (iPhone)

1. Hold the side button and either volume button until the power slider appears. 
2. Drag the slider to turn the iPhone off. 
3. After the screen goes black, hold the side button again until the Apple logo shows.

Android

1. Press and hold the power button, or power + volume down together until the power menu appears.
2. Tap Restart or Power Off.
3. Press and hold the power button until the device turns on.

9. The eSIM was not installed or activated

If your eSIM isn’t working, check your phone settings to see if it shows up on the list. If it’s there, the eSIM is installed — now turn it on and set it as your preferred data line.

Installation/activation check on iOS (iPhone)

1. Go to Settings. 
2. Tap Mobile Service or Cellular. 
3. Tap Mobile Data or Cellular.
4. If you don’t see the eSIM on the list, it means your phone hasn’t installed it yet. Please go back to our Installation FAQ and make sure you follow each step carefully.
5. Select your eSIM (shown as Ohayu, Secondary, or another name you set up during the installation process). 

Installation/activation check on Android

1. Go to Settings. 
2. Tap Connections. 
3. Tap SIM manager. 
4. Tap on Mobile Data. 
5. If you don’t see the eSIM on the list, it means your phone hasn’t installed it yet. Please go back to our Installation FAQ and make sure you follow each step carefully.
6. Select your eSIM (shown as Ohayu, Secondary, or another name you set up during the installation process). 

10. Your eSIM is not working because of wrong network settings

If you’ve already confirmed that your eSIM is installed on your phone, a few network settings might still be misconfigured. For detailed steps with screenshots of every action, visit our eSIM not activating FAQ page.

Enable Data Roaming

Turn on Data Roaming in your device settings so your eSIM can connect to local networks abroad.

Turn off Wi-Fi

Disable Wi-Fi so your phone can force a direct mobile network connection through the eSIM.

Select network operator manually

If your phone can’t find a signal automatically, open your network settings and choose a local carrier from the list.
Try each available option to see which one connects best in your location.

Uninstall and install eSIM again in the target country

If the eSIM was installed before your trip, reinstall it once you arrive - sometimes it helps.

When to contact support

If your eSIM still won’t activate after checking the steps above, contact Ohayu Support at support@Wellroam.com or directly through the Ohayu app. Include your order number and screenshots of your Mobile Data or SIM Manager page so the team can assist you faster.

If your phone is locked to a specific network, your eSIM won’t work. A locked device can’t connect to eSIMs from other providers — including Wellroam — until it’s unlocked. However, you can try contacting your network provider and ask them to unlock the phone remotely, especially if the phone is fully paid off.

What does “carrier-locked” mean?

A carrier-locked phone — sometimes also called network-locked or SIM-locked — is a mobile device that can only work with one specific mobile network operator. The carrier or manufacturer sets this limitation, usually by adding software that restricts which SIM cards or eSIM profiles the phone can use.

A carrier-locked phone only recognizes and connects to SIMs or eSIMs from that network. For example, a phone bought through AT&T may refuse to activate a T-Mobile or Wellroam eSIM. If you try, the device might display messages such as “SIM not supported”, “Network locked”, or “Unable to complete cellular plan activation.”

In short, carriers lock phones on purpose so they work only on one mobile network until you unlock them.

Can I use an eSIM on a locked phone?

The short and direct answer is no — in almost all cases, you can’t use an eSIM from another provider on a locked phone. A carrier lock restricts your device to one network, and this rule applies equally to both physical SIM cards and embedded eSIMs.

If you try to install an eSIM from another provider, your phone will simply block the activation because it doesn’t recognize that network as authorized. Think of it like a gatekeeper — if your eSIM’s “name” isn’t on the carrier’s approved list, it won’t get access.

The only exception happens when you add an eSIM from the same carrier that locked your phone. But if you want to use an affordable local or travel eSIM, you’ll need to unlock your device first. Once unlocked, your phone can freely connect to any compatible network worldwide. You can check if your device supports eSIM in our compatibility guide.

Why carriers lock phones

Carriers lock phones to control which networks those devices can use. The carrier’s lock ties your phone to its own SIMs and eSIM profiles, so other networks can’t activate service until you remove it. If your eSIM doesn’t activate after unlocking your phone, see why your eSIM isn’t activating.

The main reasons are:

1. Subsidy and financing recovery. When a carrier sells a device at a discount or on installments, it locks the phone to make sure you pay the full bill before switching to another network.
2. Customer retention. Locks reduce churn during the initial contract or commitment period.
3. Fraud and theft deterrence. Limiting a device to one network can make it less attractive to resell quickly after purchase with stolen payment details.
4. Technical and policy control. Some carriers restrict features, firmware updates, or network settings to match their policies and testing.

Policies vary by country and carrier. In the U.S., new phones are commonly locked for a short window (for example, many devices auto-unlock after about 60 days). Since 2017, Canada requires phones to be sold unlocked, and since 2021, the UK has moved to selling new handsets unlocked as well. If your phone came from a carrier on finance, it may stay locked until the account is in good standing or the device is paid off.

Consumer and digital rights groups, such as Public Knowledge in the United States, have long argued against carrier locking. They point out that it limits competition, makes travel harder, and stops people from reusing or reselling many older devices.

How to check if your phone has a carrier lock

Checking the lock status takes less than a minute — you can do it directly in your phone settings or by inserting another SIM card.

Check if your iPhone has a carrier-lock (iOS)

1. Go to Settings 
2. Tap General 
3. Tap About 
4. If Network Provider Lock says “No sim restrictions”, your phone doesn't have a carrier-lock. 

Check if your Android has a carrier-lock

1. Go to Settings 
2. Tap Connections 
3. Tap Mobile networks 
4. Select Network Operators 
5. Turn off the automatic selection 
6. If you see several networks on the list, your phone probably doesn't have a carrier lock. 

Manual check with a different SIM card

If you’re unsure, the simplest way is to try another SIM from a different carrier:
If you insert the SIM card and your phone shows signal bars, it means your device doesn't have a lock.
If it shows “SIM not supported”, “Network locked”, or asks for an unlock code, your device is carrier-locked.

Check lock status through your carrier

You can always contact your mobile carrier directly and ask them if they locked your device.
Most providers can check this instantly if you provide them your IMEI number (found in Settings → About phone or by dialing *#06#).

How to unlock a carrier-locked phone

If your phone has a carrier-lock, just contact your carrier and ask them to remove the restriction. In most countries, carriers unlock your phone once you finish paying for it or complete your contract. It’s free, usually takes only a few minutes, and can be done remotely. Once your device is unlocked, you can easily use a travel eSIM abroad.

How to unlock Verizon device

Verizon locks all newly purchased devices for the first 60 days to help prevent theft and fraud. After that period, Verizon unlocks the phones — as long as no one has reported them lost, stolen, or purchased fraudulently.

• Postpaid phones: Locked for 60 days after purchase (or activation if bought from an authorized retailer). After 60 days, Verizon automatically removes the lock.
• Prepaid phones: Locked for 60 days after paid activation. Once the line has been active and in good standing for 60 days, Verizon automatically unlocks the device.
• Military exception: Active-duty military customers deployed outside Verizon’s coverage area can request an unlock once their account is verified and has been active for at least 60 days.

After the 60-day period, Verizon does not re-lock devices under any circumstances.

For full details, visit Verizon’s official policy page.

How to unlock T-Mobile device

T-Mobile locks new devices to its network until they meet specific eligibility requirements. Once your phone becomes eligible, T-Mobile unlocks it within two business days — as long as the device supports remote unlocking.

• Postpaid phones: Must be active on T-Mobile for at least 40 days, fully paid off, and linked to an account in good standing.
• Prepaid phones: Must be active for 365 days, or have over $100 in refills since activation and be active for at least 14 days.
• Military exception: Active-duty military customers can request an immediate unlock with deployment papers.

T-Mobile unlocks only the devices it sells, as long as no one has reported them lost or stolen and they meet all payment and account requirements.

For full details, visit T-Mobile’s official policy page.

How to unlock AT&T device

AT&T allows customers to unlock their devices once they meet certain eligibility requirements. Most Apple, Samsung, and Google devices automatically unlock after meeting the criteria.

• Postpaid phones: Must be active for at least 60 days, fully paid off, and linked to an account in good standing. You can’t unlock the device if someone has reported it as lost, stolen, or involved in fraud.
• Prepaid phones: Must have at least six months of paid AT&T service before becoming eligible for unlocking.
• Military exception: Active-duty military customers can request an immediate unlock by providing deployment orders.

Sign in to your myAT&T account or insert a non-AT&T SIM card to see whether your carrier has unlocked your device.

For more details and to submit an unlock request, visit AT&T’s official policy page.

If you can’t scan the QR code, please check the following first:

• Make sure the QR code is clear and fully visible
• Increase the screen brightness on the device displaying the code
• Clean your camera lens and confirm the camera is working

If scanning still doesn’t work, you can install your eSIM using the manual activation code.

For step-by-step instructions, follow the guide for your device:

• Manual installation guide for Apple devices
• Manual installation guide for Android devices

No worries — you have several easy ways to install your eSIM directly from your phone.

Option 1: Manual installation

You can install your eSIM manually by entering the activation details in your device’s eSIM settings — no QR code needed.

• Manual installation for Apple devices
• Manual installation for Android devices

Option 2: Install directly from phone

iPhone (iOS 17.4 or newer)

1. Just tap the QR code image — it will instantly show “Add eSIM”. This only works in Safari — not inside the Ohayu app or browsers like Chrome/Mozilla 

Android

1. Take a screenshot of your QR code by pressing the power button and volume down button simultaneously
2. Go to the section for mobile network or SIM settings (This might be called "Network & Internet," "Connections," or similar) 
3. Tap SIM manager (or similar) 
4. Look for an option like "Add eSIM" or "Add Mobile Plan" (wording may vary by device) 
5. Select "Scan QR code" 
6. Tap Scan from photo or similar image icon 
7. Select the screenshot with the QR code 
8. Tap Set up and follow the instructions to download and install your eSIM

Other easy options

If the above methods don’t work, try one of these:

• Open the QR code on a computer or tablet screen and scan it from there
• Use a mirror to reflect the QR code back to your phone’s camera
• Print the QR code on paper and scan it physically

We never slow down speeds of your eSIM. If your data feels slow, it’s usually caused by local network conditions or device settings. Here’s what you can check and try:

1. Check your network coverage

Poor signal is the most common reason for reduced speed. Try moving to an open space or near a window for a stronger connection.

You can view live coverage maps here:

• nperf.com/map
• gsma.com/coverage

For example: if you’re using a United States plan, your eSIM connects through local partners such as AT&T, Verizon, or T-Mobile.
You can find the full list of supported operators on the country page.

2. Watch out for weak signal zones

You may also experience weaker signal in:

• Trains and subways
• Buildings with many metal elements (metal blocks electromagnetic waves)
• Thick-walled or older stone buildings (such as medieval structures in Europe)

3. Avoid crowded areas

In busy places like airports, concerts, or stadiums, many people share the same network. This can slow down data for everyone. Try moving to a quieter area or waiting a few minutes.

4. Check your device settings

Make sure Data Roaming is enabled and your Wellroam eSIM is selected for Mobile Data.
Check that your phone doesn’t have data saver or usage limits enabled, which can throttle your speed.

5. Restart your phone

Restarting resets your network connection and often restores full speed within seconds.

We accept a variety of payment methods including major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple and Google Pay.
 

We strive to make your purchase process as convenient as possible.

If your payment isn’t processing, try these quick steps:

1. Make sure your card details (number, expiry date, and CVV) are entered correctly.
2. Check that your card has enough balance or available funds.
3. Contact your bank to confirm there are no blocks or security holds.
4. Try a different payment method if possible.

If the issue continues, reach out to our 24/7 support team — they’ll help you complete your purchase right away.

No. The price you see at checkout is the exact amount you will be charged.

Please note: all purchases are made in USD or EUR. If your bank account is in a different currency, you may see a slight difference caused by currency conversion from your bank — not from Ohayu.

No activation fees. No surprise charges. Just the plan price.

Yes, you can receive a receipt for your purchased eSIM plan. 

Once your purchase is complete, a receipt will be sent to the email address you provided during checkout. 

If you need another copy, please contact our support team for further assistance. 

Yes, we offer a money-back guarantee.

If you experience issues with your eSIM plan, please contact our support team via email at support@Wellroam.com within 30 days and provide details of your case, so it can be reviewed. 

For more information about the refund rules, please review our Refund Policy.

No — once your Global eSIM plan is installed, you don’t need to install it again.

Your subscription will auto-renew every 30 days, and your data plan will refresh automatically — no extra setup or reinstallation needed.

Any unused data will roll over to the next month, so you never lose what you’ve already paid for.

If you’re traveling to a country that isn’t covered — don’t worry.

You can simply buy a separate local plan for that destination directly from the Welroam app or website.

Most eSIM-compatible phones let you store multiple eSIMs at the same time, and switching between them takes just a few taps — no need to reinstall anything.

You’re always free to activate the right plan when you need it.

Yes, you can upgrade or downgrade your plan at any time to better suit your needs. 

If you’re running low on data or want to save more on a higher plan, upgrading is easy. Downgrading works the same way if you need less data. Simply select the plan that works best for you from your account. 

Good news! Any unused GBs from your current plan will carry over when you upgrade. 

They’ll be added to your new plan, so you won’t lose any data you’ve already paid for.

If you cancel your plan, you can still use any remaining data until the plan’s expiration date. 

After that, any unused data will no longer be available, so we recommend using it up before the plan ends.

Auto-renewal keeps your subscription active at all times — so you never lose internet access while traveling.

Your plan refreshes automatically every 30 days or yearly (depending on your billing cycle).
If you have unused data at the end of the period, it will roll over to the next cycle.

You can cancel auto-renewal at any time — and your eSIM will remain active until the end of the current billing period. No future charges will be made after that.

It’s flexible, hands-off, and designed for worry-free travel.

If you run out of data, you have two options: you can restart your current subscription to top up your data immediately, or upgrade to a higher plan. 

Upgrading not only gives you more data for this month but also helps you pay less per GB in the long run. Either way, you’ll always have an easy solution to stay connected.

It depends on how often you use the internet and for what purpose.

We currently offer the following plans — choose based on your travel style:

Monthly plans

• 2 GB — light users (messaging, emails, maps for a few days)
• 7 GB — short trip with daily navigation and light social media
• 15 GB — active traveller (Instagram, ride-hailing, Spotify, occasional video)
• 25 GB — heavy daily use (video calls, YouTube, remote work on the go)

Yearly plans

• 24 GB — occasional business / weekend trips
• 84 GB — frequent traveller visiting multiple times per year
• 180 GB — long stays abroad or digital nomad lifestyle
• 300 GB — power user who is always online and streams or works remotely

If you’d like to see real data usage examples (how much each activity consumes), visit: How do I choose how much GB of data I need?

You can cancel anytime in just a few taps:

1. Go to the Profile tab.
2. Select My Subscriptions. 
3. Tap the three dots next to the subscription you want to cancel. 
4. Choose Cancel Subscription. 
5. Select a reason and tap Continue. 
6. Share feedback and tap Continue again.

You’re all set — your plan will stay active until the end of the current billing period, and you can keep using any remaining data.

If your payment fails, we’ll automatically try charging again to prevent any interruption. You’ll also receive an email notification so you can quickly update your payment details.

If payment is not completed, your subscription will pause — your eSIM will deactivate and stop working until the next successful renewal.

Important: if your subscription is not renewed, any unused data from the previous period will be lost.

It depends on how often you use the internet and for what purpose.

We currently offer the following plans — choose based on your travel style:

Monthly plans

• 2 GB — light users (messaging, emails, maps for a few days)
• 7 GB — short trip with daily navigation and light social media
• 15 GB — active traveller (Instagram, ride-hailing, Spotify, occasional video)
• 25 GB — heavy daily use (video calls, YouTube, remote work on the go)

Yearly plans

• 24 GB — occasional business / weekend trips
• 84 GB — frequent traveller visiting multiple times per year
• 180 GB — long stays abroad or digital nomad lifestyle
• 300 GB — power user who is always online and streams or works remotely

If you’d like to see real data usage examples (how much each activity consumes), visit: How do I choose how much GB of data I need?